Challenges and Solutions in Exception and Crash Management.

Nowadays, The online environment is complex and abnormal errors are hard to find, “needle in a haystack” will lead to low efficiency, high cost of troubleshooting. The problems such as delayed data reporting, limited man power & millions of crashes have brought industrial challenges in exception and crash Management. In this article ,we will introduce the challenges and solutions in exception and crash Management.

Pain Point 1: Online environment is complex and abnormal errors are hard to find.

Solution: CrashSight has the ability to fully collect anomalous errors (crashes, shutters, ANRs).

• Native Crash Reporting: For Android applications, the first is to support ARM/X86 platforms, C/C++ type crash reporting.
• Unity& UE4 Crash Reporting: Game engine script anomaly heap full catch.
• Comprehensive Information: In addition to the error stack, a wealth of information is collected with CrashSight on the run of the error, providing more clues to locate and resolve Crash.

Pain point 2: Abnormal error is difficult to locate with low efficiency, high cost of troubleshooting

Solution：

• Cross-Version Error Analysis: CrashSight’s cross-version analysis will help you verify the status of anomaly fixes.
• Exception Labeling: CrashSight will add a different label to each issue to easily categorize and find specific types of exceptions
• Crash Advanced Search Capability: CrashSight has the industry-leading Crash search capability to improve the efficiency of your team in resolving exceptions.

Pain Point 3: Delayed data reporting

Solution：

• 24-hour real-time monitoring capability: WeTest CrashSight has real-time reporting, instant understanding of application Crash anomalies.
• Flexible setting advanced configuration: WeTest CrashSight has customize alarm configuration, a variety of alarm conditions, support for receiver configuration.

Pain Point 4: Data Compliance

Solution：

• Tencent’s cloud servers and computing services are deployed in Singapore and Silicon Valley.
• Tencent has lots of overseas gaming practices.

Bottom Line

CrashSight is a product for global mobile developers to report exceptions, it helps developers quickly find and resolve exceptions. It provides the ability to diagnose client exceptions in mobile games.

To get a glimpse of just how powerful WeTest Crashsight is and how it can help you report and resolve issues, click here .